CRGA Releases First Annual Report

After more than 10 years since its founding, the Canadian Responsible Gambling Association (CRGA) has released its first annual report, detailing key activities over the 12 months ending December 31, 2019. The CRGA is the only group in Canada comprised exclusively of senior responsible gambling representatives from all provincial government agencies mandated to “conduct and manage” gambling in Canada.

“Since our group’s founding in 2008, we have dedicated ourselves to advancing responsible gambling practices across Canada’s lottery, casino, VLT and online gambling channels,” says Jamie Wiebe, BCLC’s Director of Player Health and CRGA’s current Chair. “We do this by collaborating on mutually beneficial projects intended to increase knowledge and professionalism in this field. I believe our efforts have contributed to Canada’s reputation for providing socially responsible gambling entertainment.”

Some highlights from the annual report include:

  • Completion of a national validation study for the Positive Play Scale, a Canadian-developed research instrument that enables measurement of engagement in responsible gambling practices by large groups of gamblers;

  • Continuation of a multi-year benchmarking project for CRGA member responsible gambling programs;

  • Finalizing online RG training content for gaming workers; an example of how CRGA membership can lead to increased efficiencies and increased quality.

CRGA members include representation from the Alberta Gaming, Liquor and Cannabis, Atlantic Lottery Corporation, British Columbia Lottery Corporation (BCLC), Loto-Québec, Manitoba Liquor & Lotteries Corporation, New Brunswick Lotteries and Gaming Corporation, Nova Scotia Gaming Corporation, Ontario Lottery and Gaming Corporation (OLG), Saskatchewan Gaming Corporation, and Saskatchewan Liquor and Gaming Authority. Project management services are provided by SustainableGAMING’s Paul Smith.

You can view the CRGA 2018 Annual Report in both English and French here.

APRIL 19, 2019